FAQs

Pre-
Session

How soon do I need to book my session?

It depends. To ensure a high level of quality and customer service, I only book a limited number of sessions each week. If you have a specific time in mind, it’s best to contact me as soon as possible. I am very flexible with most preferences. Call today at 210.464.5564.

Do you charge a session or sitting fee?

We never charge a session or sitting fee, however, we do require a minimum purchase of $200. A $200 deposit may be required, but is applied towards your order.

How much do you charge for portraits?

Dennis Kelley Photography offers a pricing structure that fits a broad range of budgets. Because we offer custom made products, please contact us at 210.464.5564 or at info@denniskelleyphoto.com and we will walk you through our pricing options. You will be provided with a full and complete price list before you book your session, so there are no surprises.

Pricing is an important issue, but remember, if you choose a photographer who takes mediocre photos that you are not happy with, any money spent is waste. Do not let this happen to you! All of our finished photographs are fully retouched, meaning that we remove blemishes and enhance your natural features.

Do you sell digital files?

We specialize in beautiful prints, to include standard paper options, canvas, and more. However, all of my session types include options to purchase high resolution digital images.

Where will the photos be taken? Do you have a studio?

The location of the photo session is up to you. Most of our sessions are on-location. We do have a studio available for indoor sessions. As always, we will work together to come up with the perfect location.

What is your cancellation policy?

If an emergency arises and you need to reschedule your session, we will make every attempt to accomodate your preferred reschedule date. Please contact us at 210.464.5564 as soon as possible when determined a reschedule is necessary.

Session

What do I need to bring to my session?

We meet with every client prior to our session date. During our pre-session consultation, we will provide you with everything you need to know about your portrait session with us. We will discuss clothing, makeup, props, location, and more.

How long will our session last?

Portrait sessions usually last from 30 minutes to 90 minutes. We promise that it will be fun and we will create some amazing images during our time together.

When will my images be available?

Proofs are generally available for viewing within 3-5 days after your session. We will schedule an appointment to view your proofs in person, at which time you will order prints and/or products.

Your prints are usually ready to be delivered within 2-4 weeks after ordering.  Rush orders may result in additional charges.

Payment

What type of payment do you accept?

We accept all major credit cards, cash, PayPal and personal checks.

Do you offer a payment plan?

Yes… to make our portrait experiences more accessible to all, we do offer payment plans. These payment plans are designed to give you plenty of time and flexibility to make payments. However, your order will not be delivered until the payment plan has been satisfied.

Do you sell gift certificates?

Yes. Our gift certificates begin at $200.

Still need help? Send us a note!

For any other questions, please contact us at 210.464.5564 or at info@denniskelleyphoto.com.

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